Buying Guide

Welcome to the A Trip To The Moon website general sales conditions. The general sales conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the general sales conditions outlined below.

Order Taking

1 Your cart constitutes your order form.

2 If your choose to make an order, you will be guided through the process of placing an order by a series of simple instructions on the Website. In the event of an error in the wording of the delivery details, the site shall not be held responsible for failure to deliver the item(s).

3 We will send to you an order acknowledgement email.

4 Freight is an additional cost (Please refer to shipping & return/exchange policy)

5 Upon processing your order, A Trip To The Moon will send you a Tax receipt.


Non- acceptance of an order may be a result of one of the following:
1 The product you ordered being unavailable from stock.

2 Our inability to obtain authorisation for your payment.

Security

We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uncomfortable about ordering online feel free to contact us on (08) 72255673 and we shall happily process your order.


Payment

Payment in full is due when the order is placed, except when the goods are on backorder or on special order.

Payment may be made:

1 by bank card (Visa, Mastercard, bank card)


Product Availability

All products listed on our website are held in stock (except for the special order dolls). On rare occasions an error in our inventory may result in an out of stock item being listed as in-stock. When this occur, we will email you as soon as possible to notify you of the event.
Special Order Items

When placing a special order item, we will notify you via email the estimate time of arrival. Goods will not be charged until they are ready for dispatch.

Currently Out of Stock Item

If you see an item that you like but it is currently out of stock, simply email us the item of your interest and we will email back when the goods become available.

Cancelling Your Order

You may cancel any item from your order or your entire order, providing that the order has not been processed.

Description of Products

Pictures and texts: The photographs of the products are noncontractual. The descriptions and the colours of the products of our online catalogue are only given as an indication. In spite of our will to be as precise as possible and to respect the reality of the products, it can occur that an error of description appears on a product. In such case we always do our best to correct it as soon as possible.

We cannot be held responsible for the modification of the products, because those can be modified without notice by the manufacturer.

A Trip To The Moon reserve the right to make changes to the information in this Website, or to the services described therein without notice. We shall have the right, at our discretion, to change, modify, add or remove conditions of this agreement at any time without notice.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.


We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.


If you have any questions/comments about privacy, you should contact us on (08) 7225 5673 or email us on atriptothemoon155@hotmail.com