FREE SHIPPING ON ALL ORDERS OVER $100 WITHIN AUSTRALIA

Shipping and Return/ Exchange Policy

SHIPPING

We are currently offering free shipping on all orders within Australia over $100. Standard shipping for under $100 is $8.95.

We only ship within AUSTRALIA. NO international shipping.


RETURN/ EXCHANGE

A Trip To The Moon does not allow any refund for change of mind. We will only refund or exchange any products that are deemed faulty or damaged upon arrival. Please contact us prior to sending back item within 7 days of the purchase. We will inform then of what the return instructions are. All postage costs associated with the exchange are the responsibility of the customer.
It is very important that the item been returned is in "new", unused condition with all original, sealed packaging and tags attached. We will not be able to accept any item for return if it has been used. Please ensure you use a trackable or signed- for delivery service such as registered post, as we cannot credit your account until the item has been received.

We regret we are unable to refund the original shipping and handling costs except in the case where the wrong order has been shipped.

We take no responsibility in the event of a faulty item where special care instructions were not followed.


IN STORE RETURN/EXCHANGE POLICY

A Trip To The Moon does not allow any refund for change of mind. We will only refund or exchange any products that are deemed faulty. You must have the original register receipt from A Trip To The Moon. If you are unable to provide satisfactory proof of purchase, we reserves the right not to offer a refund or exchange. It is very important that the item been returned is in "new", unused condition, with all original, sealed packaging and tags attached. We will not be able to accept any item for return if it has been used.

We take no responsibility in the event of a faulty item where special care instructions were not followed.

EXCHANGE
Please note that we do offer 7 days exchange policy, you must provide the original register receipt from A Trip To The Moon. If you are unable to provide satisfactory proof of purchase, we reserves the right not to offer an exchange. It is very important that the item been returned is in "new", unused condition, with all original, sealed packaging and tags attached. We will not be able to accept any item for exchange if it has been used.

We take no responsibility in the event of a faulty item where special care instructions were not followed.

Prices, listed are “Online Only’ prices and are subject to change without notice. Price differences between our retail stores and online will not be recognised.

For any enquiry on return/ exchange, please contact us at info@atriptothemoon.com.au or by phone 08 7225 5673.